Refund & Cancellation Policy

All paid plans come with a 14-day free trial. During this period:

• You have full access to all features of the selected plan
• No payment is charged during the trial period
• You may cancel at any time before the trial ends without any charges
• If you do not cancel, your subscription will automatically begin and you will be charged

BigBrained is a digital service. Access is delivered electronically and no physical shipment is involved.

You may cancel your subscription at any time through your account settings or by contacting our support team.

• Upon cancellation, you will retain access to paid features until the end of your current billing period
• No prorated refunds are provided for partial months of service
• Your account will automatically downgrade to the Free plan after the billing period ends
• All your data and flashcards will be preserved (subject to Free plan limits)

Refunds may be requested within 7 days of a payment under the following circumstances:

• Technical issues that prevented you from using the service and could not be resolved by our support team
• Duplicate or erroneous charges
• Service was significantly different from what was advertised
• Unauthorized transactions (subject to verification)

Refunds are generally not provided for:

• Change of mind after the 7-day refund window
• Failure to cancel before the trial period ended
• Lack of use of the service
• Dissatisfaction with features that were clearly described before purchase

To request a refund, please contact us with the following information:

• Your registered email address
• Transaction ID or payment receipt
• Date of the transaction
• Reason for the refund request

You can reach us at: kapur@znskr.com

Once a refund request is approved:

• Refunds will be processed within 5-7 business days
• The refund will be credited to the original payment method
• Bank processing times may vary; please allow up to 10 additional business days for the amount to reflect in your account
• You will receive an email confirmation once the refund is initiated

Zalthar LLP

LLP Identification Number: ACQ-8444

15 Arjun Marg, DLF Phase 1

Gurgaon, Haryana 122002, India

Email: kapur@znskr.com

Compliance overview: /compose